However, they are concerned about new tradesmen coming to their homes. This is because it is difficult to know 1. who is good or bad at their craft and 2. who is safe and won’t break later.
However, they are concerned about new tradesmen coming to their homes. This is because it is difficult to know 1. who is good or bad at their craft and 2. who is safe and won’t break later.
Electricians, plumbers, painters
Customer care center (Outsourced)
Home owners & renters (Looking after and maintaining their properties)
Partnership with reliable service providers
Build & maintain Mobile app / website
Provide 24hrs customer support
Acquire plumbers & electrician online
Run background check of service suppliers
Vetted hardware store
Background checks
A new platform to fine clients
Service providers can bid for a fee according to their schedule
Service provider gets notified every time there is a job posting to react if is matches their service and schedule
Customer has a choice when it comes to prices by looking at the bids
Easy to find local service providers who are available for the job with going to a list
Plumbing and electrician services made easily and quick to access through the app/website which allows service ratings of service providers
Provide new business revenue
Online & Social media
TV ads & radio ads
Billboards
Word of mouth
Free trial for service providers
Customer care center
Electricians, plumbers, painters
Home owners & renters (Looking after and maintaining their properties)
Phone application and website
Social Media
Online customer care center
Technology development/ maintenance
Asserts / staff
Plumbers, electricians
I prepared the following questions for each user interview
To better understands the needs and frustrations of users, I chose to interview home owners
“I would like to consider my self an elderly man with a family of three, I have an athlete of a boy and my daughter is more of an academic, I spent most time at work of on sport trips with my son. The has limited my time in playing handyman at home (my wife does not like it), an app like this will make my life a bit easier provided it is easy to access via google search/ website or their native app.”
“I am new to this home owner thing, I have an apartment that I rent out in Sandton and I did not know that it takes so much time and effort to find a reliable person to take care of minor but important parts of a home like a water leak, I always used our local service app but it always glitches when you use that use my location feature”
“Me and and my husband run a family guest house which we are gradually upgrading to replace all the piping installed in the 80’s apparently, we often get water problems and pressure problems with our geyser. There is a local service website which lists service providers, I always have a problem with the reply rate from the part of the service providers”